Right of withdrawal

The right of withdrawal consists in the possibility of the buyer being able to return goods that, for any reason, do not meet the expected requirements and must consequently be reimbursed by the seller.

 

In order to make use of said right they are required:

 

1) to send us, within 14 days of receiving the goods, the returns form to be found in the section “Customer Service” (at the bottom of every page on the site), indicating invoice or receipt number, item codes specified on the order confirmation, number of the same, as well as bank references (IBAN) as to where to credit the due amount.


2) to ask by e-mail at customerservice@webarredoitalia.com for the returns code number, which then must be affixed  to the packing.


3) to send the merchandise, by courier of their choice, using the properly sealed original packing on which the previously obtained returning code number will be affixed. The shipping charges, in exercising one’s own right of withdrawal, are always at the buyer’s expense. Cash on delivery goods or goods without returns code number, will not be accepted. Within 14 days of receiving the merchandise Webarredo Italia will arrange to credit the due amount, less shipping expenses.


Returns due to defects

Should the merchandise show damages caused by transport or production defects, Webarredo Italia  is committed to its complete substitution under guarantee and without any further charges.

 

In order to make use of said right you are required:

 

1) to send us,  within 14 days of receiving the goods, the returns form, to be found in the section “Customer Service” (at the bottom of each page on the site), indicating invoice or receipt number, defective item and the nature of the discovered defect. The customer service will see that you will get the information concerning returns code number, as well as any details for the courier collection. All costs related to the merchandise collection will be at Webarredo Italia expense but returns of cash on delivery goods or goods without a returns code number will not be accepted.

 

2) to return the merchandise through our courier, properly sealed in its original packing, having affixed on it the returns code number obtained from Webarredo Italia, as well as the destination address. Webarredo  Italia  will arrange for the defected goods to be substituted and sent to the same address they were sent to when purchased.

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